By using Cexorer, you acknowledge that the service processes the data needed to create accounts, provide features, deliver alerts, process subscriptions, maintain security, and improve the product.
1. Data We Receive
Account Data
- email address;
- display name, if provided during registration;
- password hash and technical data related to authentication and email verification.
Service Usage Data
- selected filters, search queries, and usage signals that help improve search and ranking behavior;
- technical logs, IP address, browser data, device information, request timing, and error details;
- security-related records used to limit abuse, investigate incidents, and diagnose failures.
Alert and Integration Data
- alert settings, rules, selected coins, networks, exchanges, and event types;
- data required to deliver email alerts;
- data required for Telegram integration, including the linked chat id and link status.
Subscription and Payment Data
- selected plan, subscription period, order history, and payment status;
- payment identifiers and technical details received from the payment provider;
- sender address details, where the user provides them in checkout for reliable payment matching on certain networks.
2. How Data Is Used
Cexorer uses data for the following purposes:
- creating and maintaining user accounts;
- providing access to service features, including paid features;
- delivering alerts by email and Telegram;
- processing orders, activating subscriptions, checking payment status, and handling payment disputes;
- protecting the service, limiting abuse, investigating incidents, and maintaining platform security;
- improving search, interface behavior, stability, and product quality.
3. Data We Do Not Request
Cexorer does not request private keys, seed phrases, or passwords for third-party exchanges and wallets. Users should not send such data to support or through any channel outside the intended interface.
4. Sharing Data with Third Parties
Some data may be shared with third-party providers where necessary to deliver the service. These categories include:
- hosting, server infrastructure, and monitoring providers;
- email delivery providers;
- Telegram, where the user links Telegram for alerts;
- the payment provider and related payment infrastructure used during subscription checkout;
- exchanges and other external data sources to the extent needed to retrieve statuses and related information.
Cexorer does not sell account data as a standalone product. Data may nevertheless be disclosed where reasonably necessary to protect rights, maintain security, investigate abuse, or comply with binding legal obligations.
5. Cookies, Sessions, and Technical Storage
Cexorer uses cookies, session data, and technical tokens needed for sign-in, CSRF protection, session continuity, interface behavior, and security.
If those mechanisms are disabled in the browser, some parts of the site may not function correctly or may become unavailable.
6. Retention
Data is retained for as long as reasonably necessary to operate the service, support accounts, honor paid subscriptions, deliver alerts, resolve disputes, investigate incidents, and satisfy security needs.
Certain logs, technical records, and payment-related data may be retained longer than ordinary settings data where needed for service protection, diagnostics, fraud prevention, or payment verification.
7. Security
Cexorer uses reasonable technical and organizational measures to protect data from unauthorized access, loss, misuse, and alteration. At the same time, no internet transmission and no server infrastructure can be considered absolutely secure.
Users remain responsible for the security of their own email account, password, device, Telegram account, and any other external service they use together with Cexorer.
8. User Controls
Users may:
- update profile data where the interface allows it;
- modify or delete alert rules;
- unlink Telegram from the account;
- stop using the service and request account deletion through available profile controls or support.
Some data may still be retained after account deletion where necessary to support past payment operations, investigate misuse, protect the service, or comply with binding legal obligations.
9. Changes to This Policy
Cexorer may update this Policy as the service evolves, including when product features, payment flows, alert channels, or infrastructure change. A revised version applies from the time it is published on the site unless a different effective date is stated.
10. Contact
For privacy and data handling questions, you can contact [email protected].